At Hue Smile Travel, we strive to provide high-quality bicycles for your exploration of Hue. To ensure a safe and enjoyable experience for everyone, please carefully review our rental conditions below:
- Rental Period: All bicycles must be returned to our office no later than 8:00 PM on the final day of the rental agreement.
- Identification: A valid identification document (Passport or National ID) and a Hotel address are required to complete the rental process.
- Bike Security: The renter is responsible for the bike at all times. Please ensure the bicycle is always locked when not in use.
- Passenger Policy: It is strictly forbidden to carry more than one person on a single bike (except for designated tandem bicycles).
- Prohibited Areas: To protect the equipment from salt and sand damage, our bicycles are not allowed on the beach.
- Careful Usage: The lessee is expected to treat the bicycle with care and respect, avoiding any reckless behavior that could damage the frame or components.
- Loss of Key or bike: If a bike or bike key is lost, a replacement fee will be charged. Please contact us for the actual replacement cost.
- Theft Responsibility: In the event of theft, the renter is responsible for the bicycle’s current market value (rental fees are not included in this compensation).
- Police Report: In the unfortunate event of theft, the lessee must personally report the incident to the local police and provide Hue Smile Travel with a copy of the official police declaration.
- Third-Party Liability: The lessee is fully liable for any damage or injury to third parties during the rental period.
- Condition of Equipment: The bicycle is deemed to be delivered and received in good working condition. We recommend inspecting the bike before departure.
- Damage & Repairs: The tenant is liable for any damage to the rented bicycle. In case of damage, the tenant will compensate for the repair costs or replacement of parts. Please contact us for the actual price list.
- Right of Confiscation: Hue Smile Travel reserves the right to confiscate the rented equipment at any time if there is suspicion of abuse or violation of these terms.
- Early Return: No refunds will be provided for bicycles returned earlier than the agreed duration in the contract.
- Safety & Risk: The use of our bicycles and participation in any cycling tours is entirely at your own risk.
- Cancellation Policy: Our standard cancellation conditions apply to all bookings. Please refer to our booking policy for more details.
- Governing Law: This rental agreement is governed by the laws of the Socialist Republic of Vietnam. Any disputes will be submitted to the local courts in Vietnam.
Click See more: Bike Rental in Hue — Hue Biking tours
For more detailed information and to choose the bicycle that best fits your needs, please visit the Hue Smile Travel office. Our team is ready to provide you with comprehensive details on our rental terms, bike-fitting services, and a wide range of exciting tour options in Hue.
Visit us at:
- Address: 1/6 Tran Quang Khai St, Hue City
- Opening Hours: 07:30 AM – 08:00 PM
- Hotline/WhatsApp: +84935484415
